School Complaints Procedure
The full complaints procedure is available at the link below or as a paper copy from the school office. There is a brief summary below:-
Both Governors and Staff are extremely concerned to ensure that there is a happy and constructive relationship between home and school. It is necessary, in law, both to have, and to publish, a Complaints Procedure, such as this one. We hope, however, that all matters that worry or concern parents can be resolved quickly and amicably by the school. Our aim is to continue to provide the very best service for everyone children, parents and staff. That will only happen in an atmosphere of trust and partnership between home and school.
Occasionally a parent may wish to make a complaint about a particular matter relating to the school.
1.In the first instance, if a parent is concerned about a problem relating to their child, a chat with the class teacher or Learning Mentor (Mrs Lewis) will often sort the matter out. The Head of Departments Mrs Toher (Early Years), Mrs Clegg (Key Stage 1), Miss Smith (Lower Key Stage 2) and Mrs Barnes (Upper Key Stage 2) are also available to discuss any problems relating to the children in their department (Stage 1: Informal Stage).
2.If the matter cannot be resolved within the Department then it will be referred to the Deputy Headteacher or Headteacher. Parents should contact Miss Thorpe in the School Office and she will arrange an appointment for you (Stage 1: Informal Stage).
3. After speaking to the Deputy Headteacher or Headteacher, If parents still wish to take a complaint further they must put their complaint in writing (using the ‘Appendix 1’ form which is within the school complaints procedure document) addressed to the Headteacher or Chair of Governors. An appointment can be made, through the School Office, to discuss a complaint with the Chair of Governors. This will be treated as a matter of the utmost confidence. In arranging the appointment, the office staff will never divulge such confidential information to anyone other than to the Chair (Stage 2: Referral to Chair of Governors or Headteacher for further investigation).
4.If the problem is still not resolved then in order to progress the complaint further, parents must notify the Clerk to the Governing Body in writing (using the ‘Appendix 1’ form, which is within the school complaints procedure document) within ten days of the receipt of the written response at Stage 2 from the Headteacher/Chair of Governors. The Clerk to the Governing Body will convene a Governors’ Complaints Panel who will arrange a hearing to review the complaint (Stage 3: Review by the Governors’ Complaints Panel).
In the case if a complaint being made directly to the Education Authority, they have a set procedure for dealing with such matters. They will notify the Governing Body that a complaint has been made to them relating to St Thomas CE.
Click here for our full complaints procedure.